Dr. Alicia Mitchell-Mercer is the Chief Operations Officer at Frontline Justice. With over 20 years in the legal field and a decade in project management, she previously led transformative projects as the Director of Project Management at Lex Project Management Consulting Group. In that role, she collaborated with corporate legal departments, state agencies, and litigation firms to streamline operations and enhance efficiency. She also serves as a FINRA securities arbitrator.

Alicia completed a Doctorate of Public Administration, focusing on public policy, civil access to justice, and regulatory reform, and a Master of Science in Project Management, where she studied the nexus between engineering economics, legal project management, and value-based billing. She is a Project Management Professional (PMP), Certified ScrumMaster (CSM), and Legal Project Practitioner (LPP).

Alicia has served on the North Carolina Bar Association's Internet & Regulations Task Force (2016-2018) and the North Carolina State Bar Regulatory Reform Subcommittee (2021-2022). She was a Special Advisor to the North Carolina Equal Access to Justice Commission (2023) and is a commission member (2024-2026). Since 2014, Alicia has championed the rights of abused, neglected, and dependent children as a Guardian ad Litem for the North Carolina Judicial Branch. She volunteers as the Director of Strategic Projects and a Policy Analyst for the North Carolina Justice for All Project (2019-present). Her contributions have been recognized with multiple awards, including the North Carolina Judicial Branch Service Award (2020, 2021) and the North Carolina Pro Bono Honor Society (2022, 2023).